Arrival:
We request that you arrive 15 minutes prior to your appointment. Being on time for your appointment is greatly appreciated and a courtesy to your therapist and other clients. Your session will begin at the time it was scheduled. If you arrive late, you will be charged in full, but we will do our best to accommodate your entire session. Please let us know if you have any special needs or disabilities so we can make your visit comfortable.

Cell Phones:
As a courtesy to others, please turn off your cell phone and pagers before your session begins.

Massage Etiquette:
For massages, bring clothing that will meet your comfort level. You will be draped with a sheet at all times on areas that are not being massaged. Please communicate your wishes opening with your therapist. Whether it’s the massage pressure, room temperature or music level, we will always make the necessary adjustments to suit you.

Scheduling Appointments:
We highly recommend you schedule well in advance for any of our services, however, we will always do our best to accommodate your requests but cannot guarantee an appointment will be available.

Gratuity:
In appreciation of excellent service, gratuity may be offered at your discretion. It is customary to provide a therapist a 15-20% gratuity if you were pleased with the services provided. Gratuity preferred is cash.

Cancellation Policy:
Please note that we require a credit card to secure appointments. A minimum of 24 hours notice is required on any cancellation(s). If a client is more than 15 minutes late for their session, we reserve the right to deny services. A client will be charged the full price of their session on their credit card if they are more than 15 minutes late for their appointment, cancels less than 24 hours in advance or are a “no show” to their session. Out of courtesy and respect for our clients and therapist, clients who have been a “no show” more than one time will automatically be denied future services at our center.

Payment:
We accept cash, WI state checks, visa or mastercard. Payment is due when services are rendered.

Gift Certificates:
Please present gift certificates and coupons at check-in. Please note that if you are redeeming a gift certificate, gratuity is not included. Gift certificates are non-refundable and cannot be substituted for cash. Be sure to indulge in our services, they make a wonderful gift for any special occasion or event!

©2008 Northwoods Acupuncture and Massage Center